Crystal Wedding Jewellery.co.uk : Returns Policy

You can return jewellery or crystals and we will refund the full cost of the item/s, minus the shipping charge. If you are not satisfied or the jewellery did not meet your expectations for any reason, we will be glad to either exchange the jewellery, or refund your money (your choice), as long as its within 7 days of you receiving your order.

When you take delivery Please Check all your items straight away, If the Jewellery or Crystals arrive damaged..., then you must please contact us immediately in the same day you take delivery of your goods, so we can be able to make a claim for a refund or replacements.

If you are not contact us about any damaged items on the same day you take delivery breaks our terms as laid out in the Crystal Beads - Jewellery Shop Returns Policy, this will mean we are not obliged to offer any compensation, money or goods, and cannot be held accountable.

IMPORTANT: To receive a full refund, the jewellery or crystals must be returned in its original packaging, and in the same condition in which it was received within 7 days of you receiving your order. Do not throw the packaging away until you're sure you want to keep the jewellery. Please do not wear the jewellery if you intend to return it. We cannot resell jewellery that has already been used. We are unable to accept any returns for earrings due to hygiene reasons. If you have bought earrings with a set then the set also cannot be returned.

** Please note : when purchasing any of the full complete (sealed) swarovski factory packets, it is our policy that we will not exchange or give a refund if the packet has been opened, so please check your item before opening the packet & if you are unsure, if they are correct etc, then please contact us first **

Please Note : All Bespoke/Custom made orders (Personal Requests) refunds will not be given for bespoke items as they cannot be resold as normal stock as its custom made to suit your requirements. Updated 17/06/07

Custom Made Means : Any item where the colours of the Crystals – Pearls – Seed beads  etc have been changed from what is shown on the web, this also includes where the size has been changed at your request, smaller or bigger.

How To Send Items Back : Please send back all jewellery via Royal Mails Special Delivery Service, for crystal scatter, if the items that you need to send back & the value is not over £36 please send back by Recorded delivery (Jewellery will not be insured with Recorded Delivery) if the value of crystal order is more than £36 please send back via Royal Mails Special Delivery service as the item/s Jewellery or crystals will then be insured should they get lost or damaged , and you will also have proof of posting. We cannot give a refund if we do not receive your parcel.

**Any items sent back for exchange, There will be a charge for the postage for the re-delivery of your items as per our shipping rates**

When returning your jewellery, we will also appreciate hearing your reasons for the return, so we can better improve our store for the future. When you return the items to us, please use bubble wrap for all crystals and and make sure that jewellery had been pack well to avoid any damage from transit, after we receive the returned goods and they have been checked for damage and for signs of the jewellery being worn.

If the jewellery or crystals are damaged when on their returned to us, this means no refund will be given or offered, if they are in good condition we will then credit your account within 2 working days.

If you paid via Nochex, we will refund your money back in to Nochex, If you paid via Paypal, we will refund your money back in to Paypal.

If you pay by Cheque or bank transfer,we will refund by cheque, which can take up to 7 days.

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To return any jewellery or Crystals to us, you must first please contact us immediately via Email