Shipping Options - Cost and Delivery Detail

Shipping Rates

For UK customers, we send out via Royal Mail.
1st Class Recorded delivery Mail, this will require a signature.	Cost starts at
Applys to crystal scatter only, if your order value is not over £36 this will be insured in case of loss or damage. If your order value is more than £36 or your order is for jewellery, then we advise that you should choose Special Delivery. ( Please Note Any orders for crystal scatter valued more than £36 in case loss or damage the max refund will only be £36, For jewellery losses or damage, no refund or replacement will be offered as there is no insurance for Jewellery with this service )	£2.65
Royal Mail Special Delivery Guaranteed Next working Day by 1 PM	Cost starts at
With insurance up to £500 in case of loss or damage. You are covered for loss & damage, a Refund or Replacement will be offered	£ 5.95
Countries within Europe ( We ship via Registered Post.)
Royal Mail International Registered post	Cost starts at
With insurance up to £36 in case of loss or damage.	£ 6.85
USA, Canada & the Rest of the World ( We ship via Registered Post.)
Royal Mail International Registered post	Cost starts at
With insurance up to £36 in case of loss or damage.	£ 7.25

Delivery Details

We will dispatch all orders for crystal scatter within 48 hours after you placing an order and us receiving payment for your order, we will confirm all orders via email with the exact shipping day for your order. If you have not receive an email confirming your order with a delivery date within 48 hours, please contact us immediately.

For crystal scatter Only, if you place an order before 12 noon Monday - Friday, Your order will be processed and shipped out the same day (Subject to stock). Orders received after the above times will be shipped out the next day, if it is Weekend or bank holiday, this means we will ship out on Monday or the next working day after a Bank Holiday when we are back to service. (Update 29/08/08).

For Jewellery - shipping out the same day is possible, or not over 7 working days, as all Jewellery is Handmade to order.

Backorder : If the items that you have ordered is not be in stock on the day that you have placed an order, we will send the other items that are currently in stock out first and inform you the day that we expect the item will be in stock during the next 7 - 10 days, in this case we not charge for extra post cost, however if you unable to wait a refund will be offer.

Please be aware that we only send out back-ordered items by recorded delivery not special delivery, which means you can claim compensation of up to £36 Maximum, if you wish us to send by Special delivery for compensation of up to £500, we will need £3.30 extra for this service

(Applys for UK orders only, for international order if the items that you have ordered is not be in stock, we will inform you the day that we can delivery the item that is not in stock out to you, if you unable to wait we will send the items that are currently in stock to you and cancel the items that not in stock along with a refund within 24 hours)

If you selected :

- Royal Mail Special Delivery Guaranteed Next working Day by 1 PM not including Weekends and Bank Holidays, is available for orders placed before 12 Noon Monday to Thursday ( Orders on Friday are not Guaranteed for Next Day, but normally 80% will arrive on the Saturday, Royal Mail Guarantee for the Monday)

- Royal Mail First Class Recorded Delivery will take 2 - 15 working days to arrive.

We are unable to do anything about delays or missing packages until 15 working days has elapsed, this is not our policy but Royal Mails, they will not look for or process any claims until 15 working days has past from the date of posting. All parcels will require a signature. If you are not in a card will be left to say where your parcel can be collected from.

- Royal Mail International Sing for, we send by Air mail.

For Europe will take 4 - 15 working days to arrive.

For USA will take 1 - 4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days.

For Asia will take 1 -4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days.

The customers is responsible to arrange for collection or re-delivery. Any parcels not collected and returned to us will be sent out again, but a postage charge for re-delivery will apply and must be paid before the parcel is resent. However, if you do not wish to have the goods sent out to you again we will refund the cost of your order less the shipping costs, a restocking fee of £2.00 will also apply.

If you do not receive the expected package within 30 days of dispatch please notify us for any claim to be valid.

We will not be responsible for any claims for lost or non delivery, which have not been notified to us within 30 days of the date that we have dispatched your order.

If you have any questions please feel free to contact us